🎯 Core Competencies for IT Service Coordinator
📋 Incident Management & SLAs
Level: Avanzado | Evidence: Clorian (full flow), TikTok France (pattern analysis), Banc Sabadell (ITIL escalation)
- Detection → Prioritization → Assignment → Resolution → Closure
- SLA definition and monitoring in B2B environments
- Full traceability via Jira + MySQL
⚙️ Enabling Technical Stack
Jira/Confluence: Workflow configuration, webhooks, basic administration
Java/SQL: Architecture comprehension for coordination with devs (not development)
APIs REST: System integration for ITSM flow automation
🌐 Multilingual Communication
Operational in 4 languages for international B2B environments:
- ES Native
- CAT Native
- FR C1 (TikTok France + inmmersion 2024)
- EN C1 (Technical support Banc Sabadell)
🔄 Transferable Competencies (click to expand)
- Conflict Resolution: Management of critical incidents in utilities and fintech
- Team Coordination: High-pressure multilingual environments
- Continuous Improvement: Pattern analysis and process optimization proposals