Yago Urrutia

Operational Coordination & Exception Management | Transition to SSC / Back-Office

Operational Bridge Between Business and Technology

I translate business needs into efficient ITSM workflows:
Detection → Ticket → Resolution → Closure

I apply rigor in compliance, SLAs, and traceability to manage exceptions and coordinate workflows in multilingual environments.

Professional with 10+ years of experience (a 9-year foundation in the real estate sector + recent evolution in digital banking and BPO). My value is not that of a pure developer: I am a coordinator who understands IT architecture logic (Java, SQL, APIs) to translate business needs, provide documentary rigor, and execute processes with traceability from day one.

📍 Barcelona ✅ Available immediately 🚗 Own vehicle 🌐 Native ES/CAT · FR/EN C1 🎯 ITIL v4 (In progress) + Jira

Explore my Clorian technical project

Target roles: Back-Office · Exception Management · SSC Operations Coordinator · IT Service Coordinator