🎯 Core Competencies for IT Service Coordinator
📋 Incident Management & SLAs
Level: Advanced | Evidence: Clorian (end-to-end workflow), TikTok France (pattern analysis), ETTYDEM, S.L. (ITIL escalation)
- Detection → Prioritization → Assignment → Resolution → Closure
- Definition and tracking of SLAs in B2B environments
- Full traceability via Jira + MySQL
⚙️ Enabling Technical Stack
Jira/Confluence: Workflow configuration, webhooks, basic administration
Java/SQL: Architecture understanding for developer coordination (not coding)
REST APIs: System integration for ITSM workflow automation
🌐 Multilingual Communication
Operational proficiency in 4 languages for international B2B environments:
- ES Native
- CAT Native
- FR C1 (1 year at TikTok France + 8-month linguistic immersion in France during 2024 / 2025)
- EN C1 (Customer service and technical support at Gas Natural and Banc Sabadell)