Training & Operational Competencies
ITSM → Business Operations Transition • Practical Application in Clorian Project • Compliance (GDPR/PSD2) & SLAs • Multilingual (EN/ES/CAT/FR)
🌐 Operational Language Proficiency
Technical, operational, and customer service communication in 4 languages for B2B and Shared Service Center environments:
- 🇪🇸 Spanish • Native
- 🇪🇸 Catalan • Native
- 🇫🇷 French • C1 (Professional use in BPO moderation + residential immersion in France)
- 🇬🇧 English • C1 (B2B technical support and digital banking)
🎯 Certifications & Specialization
ITIL v4 Foundation
In Progress • Preparing for examFocus: Studying IT service management fundamentals.
Immediate practical application: Designing the incident flow in Clorian (detection → webhook → resolution → closure), applying concepts of traceability, SLA, and continuous improvement.
Estimated study completion: Q4 2026Practical Jira & ITSM Administration
Applied in ProjectCompetencies: Workflow configuration, infinite loop prevention, and basic automation via Webhooks.
Evidence: Real implementation in the Clorian 1.0 ecosystem (bidirectional MySQL ↔ Jira Cloud synchronization).
🐙 View implementation on GitHubCompliance & Business Processes (O2C)
Applied ExperienceRegulatory framework: Daily application of GDPR and PSD2 protocols in a digital banking environment (Banc Sabadell / INTELCIA).
Business logic: Implementation of Order-to-Cash reconciliation controls (three-way match) and exception classification by severity in Clorian 2.0.
⚙️ Enabling Technical Knowledge
Skills for effective technical dialogue with development teams and understanding of architectures (coordination role, not pure development):
SQL & Data Modeling
Schema design, views, and financial reconciliation queries (Three-Way Match) for business process traceability.
🐙 View reconciliation script on GitHubJava (OOP + Basic JDBC)
Understanding of backend architectures to effectively coordinate with technical teams and understand integration logic.
REST APIs & Webhooks
Understanding of system integration for workflow automation and elimination of operational latency.
🏆 Professional Certificates (SEPE)
ARGN0110 • Multimedia Editorial Product Development
Center: Foment Formació • 2017
📄 View certificate🔍 Validate Practical Application
This training is not just theoretical. It has been directly applied in the Clorian project, documenting my evolution in two acts:
- Clorian 1.0 (ITSM): Incident traceability and real-time synchronization.
- Clorian 2.0 (Business Ops): O2C reconciliation control, severity-based exception classification, and executive reporting.