ITSM Integration Projects
Technical evidence of my ability to coordinate incident flows between operational databases and IT management tools.
🗄️ Clorian DB Connector
Sandbox ITSM • MySQL ↔ JiraPurpose: Demonstrate full incident traceability from database detection to Jira resolution.
🔧 Technical Stack
Java 17 • JDBC • Jira REST API v3 • MySQL 8 • Webhooks
✅ Funcionalidades Clave
- Automatic Jira issue creation from MySQL tickets
- Bidirectional status synchronization (30s polling)
- Secure SQL script execution with criticality classification
- Full logging for ITIL auditing
🎥 Video Demo
Watch end-to-end flow: ticket created → appears in Jira → status updated → reflected in DB
Subtítulos disponibles: Subtitles: ES / FR / EN / CAT
☁️ Jira Webhook Receiver
Real-Time IntegrationPurpose: Validate reception and processing of Jira webhooks for automatic updates in external systems.
🔧 Technical Stack
Spring Boot • REST API • MySQL • Jira Webhooks
✅ Key Features
- Secure endpoint for Jira webhook reception
- JSON payload parsing and validation
- Automatic status update in local DB
- Error handling and retries
🔍 How do these projects relate to my profile?
These projects are not theoretical exercises; they are the practical application of:
- ITIL v4: Full incident flow (detection → resolution → closure)
- Jira Administration: Project configuration, custom fields, webhooks
- Technical-Commercial Coordination: Translating business needs into technical requirements