From Operations to ITSM Management
My career is not a series of random jumps, but a strategic construction toward IT service coordination. I have combined industrial rigor, incident management, and data analysis to consolidate a hybrid profile: Management + Technical Vision.
1994 – 1999 | Administrative Agency (Guiral Carrera)
Vehicle procedures • B2B Customer Service • Official bodies
- Administrative foundation, regulations, and document management under pressure.
1999 – 2005 | Industrial Sector (Nissan, Dana Incorporated, Sas Cockpit Automotive Systems,S.L.)
Assembly line • Logistics • Standardized processes
- Operational rigor, work in high-demand environments, and quality control.
2006 – 2015 | Office Management (Cleries Real State)
Incident management • Client-provider interface • Light CRM/ERP
- Operational bridge, case traceability, and conflict resolution with a process-oriented approach.
2016 – 2020 | Digital Leap (Arvato, Majorel, Ettydem, TikTok)
Multilingual support • Pattern analysis • FR/EN Moderation
- Applied ITIL, pattern analysis, and cultural consistency.
Dec 2022 – Present | Professional Development: Operational Management + ITSM + Multilingual Competencies
ITIL v4 • Jira Administration • SLA Management • REST APIs • Java/SQL (DevOps Coordination)
- Hybrid profile (Management + Tech): operational bridge between business and technology focusing on traceability, SLAs, and continuous improvement.
After an intense trajectory in B2B operational management, I dedicated time to an intentional upskilling in service management methodologies (ITIL v4, SLA Management, Jira Administration) and the reinforcement of my multilingual skills (FR/EN, adding to my native ES/CAT). Far from a pause, it was a strategic investment: I developed the “Clorian” project—an ITSM sandbox documented on GitHub that validates real ticketing flows (detection → Jira webhook → resolution → closure) integrating MySQL and REST APIs.
Today, I integrate those methodologies with more structured tools. I manage incidents with operational rigor, ensuring full traceability, precise documentation, and effective coordination with technical teams or providers. I maintain the same resolution logic that defined my career, but enhanced with standardized frameworks and a light technical approach (~30%) oriented toward dialogue with DevOps and the validation of basic configurations.
My priority is to join a team in Barcelona as an IT Service Coordinator, Customer Success, or Technical Account Manager. I am looking for B2B environments (SaaS, digital banking, IT consulting) where operational rigor and continuous improvement are pillars. I bring value from day one with: operational maturity, clear technical communication in 4 languages, and the ability to act as an operational bridge between business and technology.