ITSM-Focused Training
4 ITIL v4 certifications • Jira Administration • SLA Management • Practical application in “Clorian System” project (🐙 GitHub links on Contact page)
🗣️ Language Proficiency
Technical and operational communication in 4 languages for international B2B environments:
- 🇪🇸 Spanish • Native
- 🟨 Catalan • Native
- 🇷 French • C1 (updated: professional use 2019-2020 + immersion 2024)
- 🇬🇧 English • C1 (updated: B2B technical support 2016-2020)
🎯 Core Certifications for IT Service Coordinator
ITIL v4 Foundation & Modules
CompletedModules: Strategy, Service Transition, Continual Improvement
Practical application: Designed incident workflow in Clorian (detection → webhook → resolution → closure)
📄 View certificateJira Administration
CompletedCompetencies: Workflow configuration, permission management, basic automation
Practical application: Webhook implementation in Clorian for automated ticketing
View certificateSLA Management & Customer Success
CompletedFocus: Definition, tracking, and improvement of Service Level Agreements in B2B environments
Applied experience: SLA management at Majorel/TikTok France (2019-2020)
📄 View certificateITSM Specialization Path (Atlassian & ITIL v4)
In Progress • 25%Platform: LinkedIn Learning • Focus: Atlassian best practices aligned with ITIL v4
Estimated completion: Q2 2026⚙️ Enabling Technical Knowledge
Skills for effective technical dialogue with development teams (non-coding role):
Java (OOP + Basic JDBC)
Understanding of backend architectures for technical coordination
📄 EvidenceSQL & Data Modeling
Schema design for incident traceability (Clorian project)
🐙 View schema on GitHub repository, on the Contact page
REST APIs & Webhooks
System integration for ITSM workflow automation
🐙 View implementation on GitHub repository, on the Contact page
📚 Other relevant training (2024-2026) +18 courses
Complementary training to strengthen transversal competencies:
- Agile Retrospectives • Problem-solving under pressure
- Advanced Excel data analysis • Metrics visualization
- Applied emotional intelligence for high-pressure environments
- Design Thinking for process improvement • Basic Prompt Engineering
- … and other trainings from LinkedIn Learning and accredited centers